实用的英文道歉信合集5篇
现如今，道歉信使用的情况越来越多，道歉信可以帮助我们达到致歉的目的，从而增进友谊和信赖。大家知道道歉信的格式吗？以下是小编整理的英文道歉信5篇，欢迎阅读，希望大家能够喜欢。
英文道歉信 篇1
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don’t hesitate to call me at*******.
Yours in service
Tony
英文道歉信 篇2
Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7， December sooner， but when I have told you the reason， I trust you will be convinced that the neglect was excusable。 When your letter arrived， I was just in Hong Kong。 As my family could not forward it to me during my absence， it has been， therefore， lying on my desk until the moment when I took it up。 Now the first thing I have to hasten to do is to write to you these few lines to express my deep reGRE t。
I enjoyed many pleasant sights during my trip。 I shall be pleased to give you an account to of them when I see you next。
Sincerely yours，
Tom
英文道歉信 篇3
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
亲爱的凯特:
对不起为我的长延迟回到你鲁宾逊漂流记,我以极大的兴趣阅读。
我已经读完了这本书,正要返回它,我的表弟来见我。从来没有看过这本书,她非常感兴趣,我必须保留它了。
然而,我希望针对提供的.额外的喜悦从而你的书,你会忽略我的疏忽没能提前返回。
再次感谢你的贷款。
谨致问候,
英文道歉信 篇4
Dear Mr simth :
Sorry, my nephew put your glass is broken. I've told him not in the next room front play football. Although he didn't listen to, but I will still be warned him.
I will pay for your loss and from his pocket money to buckle, warned him not to make the same mistake again! Finally, I was once again to you express apology for him!
Hope will bring you trouble!
Break your glass`s man
英文道歉信 篇5
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
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